Last updated: October 16, 2026

We want you to travel with confidence. This policy explains refunds for bookings made with Summer Zone Holidays.

Cancellation by you

• More than 7 days before the service: full refund, less any non-refundable payment fees.
• Between 3 and 7 days before: 50% refund.
• Less than 72 hours before, or no-show: no refund.
• Airport transfers: free cancellation up to 24 hours before pick-up.

Cancellation by us

If we cannot provide the service you booked, you will receive a full refund or the option to choose a new date.

Delays and weather

If a service is delayed or changed because of weather, road conditions or other events beyond our control, we will offer a rescheduled date. Refunds may not apply in these cases.

Services already used

We cannot refund services that have already been provided. If you shorten a tour, we will refund unused days only where we can cancel the related costs without a charge.

How refunds are paid

Approved refunds are returned to the original payment method within 7 to 14 business days. Bank or payment gateway fees may apply.

How to request a refund

Email pperera358@gmail.com with your name, booking date, booking details and the reason for your request. We will reply within 2 business days.

Contact us

Summer Zone Holidays, 92/1A, Bandaranayakepuraya, Idigolla, Gampaha, Sri Lanka
Email: pperera358@gmail.com
Phone: +94 77 5400 610 / +94 766 123 588